The challenge
CHFA’s procedure was basically very papers-intensive. A single file range out-of 300 users to have a single family relations financing in order to over eight,000 users to own a professional mortgage. Employees always incorporate documents on the longevity of the loan. Such files need meet specific criteria and you can experience tricky team and you will loan approval procedure. On top of that, CHFA must fulfill conformity for both authorities and you may financial regulatory authorities. This type of require some retention periods in order to continue for over 60 decades.
The answer
To settle these problems, CHFA chosen Hyland’s corporation posts qualities system, OnBase. CHFA become towards the first implementation for the human resources (HR). The implementation for Hr, a smaller sized agency, became a simple profit that easily turned out the significance out of digital content administration.